{"id":391,"date":"2025-01-03T11:20:56","date_gmt":"2025-01-03T11:20:56","guid":{"rendered":"https:\/\/msnx.org\/helpie_faq_page\/"},"modified":"2025-01-13T09:24:23","modified_gmt":"2025-01-13T09:24:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/msnx.org\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Helpie FAQ<\/h3>
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  • I can't see MS Teams. Isn't it included in the package?<\/div><\/div>
    Microsoft Office 2021 Professional Plus is available as a comprehensive productivity package from Microsoft. Within this package, there is a diverse range of applications, including Word, Excel, PowerPoint, OneNote, Outlook, Teams, Publisher, and Access \u2013 everything you need to succeed in a professional environment.<\/div><\/li>
  • What kind of program is Microsoft Visio?<\/div><\/div>
    Microsoft Visio is an innovative solution for easily visualizing data-driven business process flows, supported by the powerful features in Microsoft 365. In Microsoft Teams, you can easily create, access, and collaborate on Microsoft Visio diagrams.<\/div><\/li>
  • What does Microsoft Office 2021 Professional Plus include?<\/div><\/div>
    Microsoft Office 2021 Professional Plus includes Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access, and Teams.<\/div><\/li>
  • I paid via bank transfer\/Klarna\/Sofort, but haven't received the product yet. Why?<\/div><\/div>
    With these payment methods, it may take some time for the payment to be credited by the payment provider and for the shop to receive confirmation\u2014this process usually takes up to 24 hours but is not the norm. We will ship your goods as soon as we receive the payment confirmation from the provider.<\/div><\/li>
  • Where can I find my license key\/key for my product?<\/div><\/div>
    You can find the license key\/key in the email we sent you. If you haven't received the email, check your SPAM folder. If nothing has arrived there either, send us an email, and we will resend the key to you!<\/div><\/li>
  • What is ESD?<\/div><\/div>
    ESD stands for \"Electronic Software Delivery,\" indicating the process where software products are delivered digitally over the Internet instead of physically on media like DVDs or USB drives. Customers receive a download link and, if necessary, a product key via email after purchase, enabling them to download and activate the software directly. This allows for quick availability and installation without waiting for shipping.<\/div><\/li>
  • How does ESD work?<\/div><\/div>
    In Electronic Software Delivery (ESD), the customer buys the software online, receives a download link and a product key via email, downloads the software, installs it on their device, and finally activates it using the product key.<\/div><\/li>
  • I've been waiting for at least 10 minutes for the product key, what should I do?<\/div><\/div>
    Please check your spam or junk folder first. If nothing is found there either, please contact us. We will promptly address the issue. Unfortunately, there are occasions where typos in the email address occur or email delivery fails.<\/div><\/li>
  • How long does it take to receive my order?<\/div><\/div>
    Our products are digitally delivered immediately after payment. Once we confirm the payment, you will receive an email with all the necessary information for download, installation, and activation.<\/div><\/li>
  • What about the warranty?<\/div><\/div>
    We assure you that all our products are authentic as we are a legal distributor of Microsoft software. All our products come with a full lifetime product warranty.<\/div><\/li><\/ul><\/div><\/div><\/article><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-391","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/msnx.org\/es\/wp-json\/wp\/v2\/pages\/391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/msnx.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/msnx.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/msnx.org\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/msnx.org\/es\/wp-json\/wp\/v2\/comments?post=391"}],"version-history":[{"count":2,"href":"https:\/\/msnx.org\/es\/wp-json\/wp\/v2\/pages\/391\/revisions"}],"predecessor-version":[{"id":113428,"href":"https:\/\/msnx.org\/es\/wp-json\/wp\/v2\/pages\/391\/revisions\/113428"}],"wp:attachment":[{"href":"https:\/\/msnx.org\/es\/wp-json\/wp\/v2\/media?parent=391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}